Ask International Clients Open-Ended Questions

The tendency of clients and customers who are not fluent in English is to answer questions with a simple “yes” and “no.”  Thinking that you understand the answer can lead to possible misunderstandings and failure to close a deal.  To ensure thorough communication, Executive Planet advises, make your questions open-ended. For example, ask “Can you tell me what you like or don’t like about this property?” If the client or customer isn’t able to respond fully, you know you need to probe further, and/or get assistance from a translator.

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